Room service for beverages, breakfast, lunch, dinner and snacks, is available daily from 8 am to 10 pm.
Each room has its own air conditioner which you can adjust to your comfort level.
Check-in is 3pm. Check-out time in 12 noon. If you are leaving before 9am please check out the previous evening to avoid any last minute delays with your account.
Hotel accepts American Express, Visa and Master Card Credit cards. The card must be used by the cardholder only. We ask that any payments by credit card be done at the reception desk the evening before your departure to avoid delays in the morning.
The voltage here is 110-125V/60 with alternate current (AC). You can use small appliances from the US and Canada without adaptors.
Our receptionists can give you information about transportation around the island as well as your return to Cancun Airport or travel to other destinations in Mexico. They can assist you with taxis, golf cart, moped and bicycle rentals, snorkeling and sightseeing tours on and off the island and all other recreational activities.
Laundry service is available 9 am to 5 pm daily except Sundays and holidays.
There is a service charge for long distance calls in addition to the changes of the telephone company and applicable taxes. You can use an international operator of Sprint, ATT or MCI if you prefer.
Medical services are available on the island..
You can exchange US dollars into Mexican pesos at the reception desk each day between 7 am and 11 pm
Parking in the lot in front of the Hotel is complementary to our Guests.
Towels are provided for use in the beach and pool areas.The hotel has complimentary lounge chairs for guests at the beach club across the street from the hotel. Hours of service are 11 am to 5 pm
The reception desk is open from 7 am to 11 pm every day.
Rooms in new building 1 have in-room safety deposit boxes. For guests in the other sections of the hotel there is a bank of safety deposit boxes in the lobby area with 24 hour access.
The hotel has security staff on duty 24 hours a day.
Bottled water is provided at the hotel. All ice at the hotel and on the island is made from purified water and is safe.
"The Favorite of all who love Isla Mujeres"
Is a family hotel with a friendly, relaxing atmosphere.